Refund policy.

Free, so nothing to refund

The free tools and scan, the Academy courses, the wiki, the blog and demos cost nothing. Joining an early-access list takes no payment.

Consulting

• You are billed only for hours worked on the scope you approved, at $65 an hour, and never beyond the cap in your proposal without your agreement.
• If work we billed was not done as the proposal described, tell us within 30 days of the invoice. We will put it right at no charge, or refund the hours concerned, whichever you prefer.
• If you were charged twice or by mistake, we refund it at once.

The Pulse deposit

The $49 deposit that holds your place in a batch of warmed IPs comes off your first payment. It is refunded in full if you cancel before we start setting up Pulse for you, or if your IPs are not ready by the date we gave you. Once setup has started, it is part of your first payment.

Beat, Pulse and Reps

These are sold under their own agreement, which sets out billing, cancellation and refunds before you pay anything. Beat is billed by its own app at beat.mailvitals.com.

For businesses

We sell to businesses only, so the consumer right of withdrawal does not apply. This policy is what we commit to instead.

How to ask

Email hello@mailvitals.com with the invoice number. No form, no retention call. Refunds go back to the way you paid, usually within five business days.