5.7.13: user account disabled
The login itself worked, but the account has been disabled by its administrator, so the server will not accept mail from it until it is re-enabled.
- Standard
- Provider
- Permanent (5xx)
- Class
- Sources checked
- Author
At a glance
- Code
- 5.7.13
- Provider
- Standard SMTP codes
- Temporary or permanent
- PermanentRefused for good: the message comes back to the sender, and resending it gets the same answer.
- Who has to act
- The sender. The fix is on the sending side: your domain, your server or your list.
- What the server says
5.7.13 User Account Disabled
What it means
RFC 5248 registered X.7.13 for an account that authenticated correctly but has been disabled, for example for non-payment, abuse or a suspected break-in, and associates it with reply code 525. It tells the client that the failure is permanent until the user contacts the administrator. Typing the password again will not help, which is what separates it from 5.7.8. The code concerns the sender's own account on its submission server, so the people to contact are the provider or the IT team that runs it.
Common causes
- The provider suspended the account for non-payment or a terms violation.
- The account was locked after signs of compromise, such as a burst of spam.
- An administrator disabled the account, for example when an employee left.
How to fix it
- 01Contact your email provider or IT team to find out why the account was disabled.
- 02If it was compromised, change the password and review sign-ins and forwarding rules once it is restored.
- 03Use another account to send in the meantime.
Sources
What this page rests on, checked on 20 Oct 2026. The explanation is ours; the reply text is the server's.
Related codes
- 535 5.7.8Login failed: invalid credentials.The SMTP server rejected the login because the username, password or token was wrong or not sufficient, so it will not accept mail from this session.
- 5.2.1Mailbox disabled.The recipient's mailbox exists but has been switched off and is refusing messages, for a while or for good depending on the class of the code.
- 535Authentication credentials invalid.The server rejected the login because the username, password or token is wrong or not sufficient for this account, so no mail is sent.
5.7.13 at other providers
All 105 standard codesEvery code in the wikiPaste your own bounce